Privacy policy

We are pleased that you are visiting our homepage and thank you for your interest in our company. Dealing with our customers and interested parties is a matter of trust. We attach great importance to the trust you place in us and are therefore committed to handling your data with care and protecting it from misuse.

To ensure that you feel safe and comfortable when visiting our website, we take the protection of your personal data and its confidential treatment very serious. Therefore, we act in accordance with the applicable legal provisions on the protection of personal data and data security. With these notes on data protection, we would therefore like to inform you about when we store which data and how we use it - naturally in compliance with the applicable legislation.

Hotel Bergwiesenglück specifically leans on the Data Protection Act (DSG).

1. Recording and processing of personal data

In general, you can visit our websites without telling us who you are. Our web servers automatically store information of a general type. This includes the type of web browser, the operating system used, the domain name of your internet service provider, the website from which you visit us, the websites you visit on our site and the date and duration of your visit. This is exclusively information that does not allow any conclusions to be drawn about your person. We only evaluate this data for statistical purposes and only in anonymous form.

Personal data is inventory data, such as your name, address, account, ID card or telephone number or your e-mail address. We only collect, process or use personal data from you if you voluntarily provide it to us and it is also permitted by law or you have consented to it. This usually happens when you conclude a contract with us online (booking) or send us an enquiry (booking request or e-mails.

When a reservation is made via our website, we use the SSL encryption protocol. This form of transmission is used for secure data transmission according to the current state of knowledge. If you apply for a job with us, we will only use the personal data you send us with your application to process your application. If you subscribe to our Hotel Bergwiesenglück newsletter, which is published several times a year, we will use your data to send it to you.

2. Use and disclosure of the collected data

We use the personal data provided by you exclusively for the purposes notified or agreed, i.e. as a rule for processing the contract concluded with you, for answering your enquiry and for informing you about current offers from our company. If you make use of services, we generally only collect the data that we need to provide the services. If we ask you for further data, this is voluntary information. Personal data is processed exclusively to fulfil the requested service and to protect our own justified business interests.

3. Is personal data passed on to third parties?

Your data will only be processed and used for the purposes of consulting, advertising and market research with your explicit consent. Your data will not be sold, rented or otherwise made available to third parties. Personal data will only be transferred to state institutions and authorities within the framework of mandatory national legal provisions.

In order to increase the service, we pass on your data to affiliated companies of the Hotel Bergwiesenglück.

4. Content of the website

All contents of the website are subject to copyright and trademark law. No content may be used for own purposes. Removal of content from the website is not permitted.

This website contains links to other websites. Hotel Bergwiesenglück is not responsible for the content or operation of third party websites.
In the event of obstacles or other problems in connection with third-party websites (links), we would ask you to contact this third party directly.

5. Use of cookies

Cookies are used on various pages to simplify the use of our website and communication and to better adapt our presence on the Internet to your needs. A cookie is a small text file that is stored on your hard disk by a website. Cookies do not cause any damage to your computer and do not contain viruses. You can deactivate the use of cookies at any time via your browser settings.

6. Use of Google Analytics, Google Convers Tracking and Google Remarketing

This website uses Google Analytics, Google Convers Tracking and Google Remarketing. These are services of Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States ("Google").

Google uses "cookies", which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of this website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google observes the data protection provisions of the "US Safe Harbor" agreement and is registered with the "Safe Harbor" programme of the US Department of Commerce. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Third-party vendors, including Google, display ads on websites on the Internet. Third-party vendors, including Google, use stored cookies to serve ads based on a user's previous visits to our website.

Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

You can object to the collection and storage of data at any time with effect for the future. You can deactivate the use of cookies by Google by visiting the Google advertising deactivation page. Alternatively, users can deactivate the use of cookies by third-party providers by visiting the Network Advertising Initiative deactivation page.

7. Deactivation of Google advertising

Here or on the deactivation page of the Network Advertising Initiative.

8. Use of Facebook Social Plugins

Our website uses social plugins ("plugins") of the social network, which is operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook"). The plugins are marked with a Facebook logo or the addition "Facebook Social Plugin". When you visit a website on our website that contains such a plugin, your browser establishes a direct connection with the Facebook servers. The content of the plugin is transmitted by Facebook directly to your browser, which then integrates it into the website. By integrating the plugin, Facebook receives the information that you have accessed the corresponding page of our website. If you are logged in to Facebook, Facebook can assign the visit to your Facebook account. If you interact with the plugins, for example by clicking the "Like" button or posting a comment, the corresponding information is transmitted directly from your browser to Facebook and stored there. For the purpose and scope of the data collection and the further processing and use of the data by Facebook, as well as your rights in this regard and setting options for protecting your privacy, please refer to Facebook's privacy policy. If you do not want Facebook to collect data about you via our website, you must log out of Facebook before visiting our website.

9. Security

Security measures are taken to protect the data we hold about you against accidental or intentional manipulation, loss, destruction or against access by unauthorised persons. These are continuously improved in line with technological developments. Access to this data is only possible for a few authorised persons and persons who are obliged to provide special data protection and who are involved in the technical, administrative or editorial care of data.

10. Declaration of consent of the user

By using our website and the offers contained therein, you agree that the personal data voluntarily submitted by you may be stored by us and processed and used in accordance with this privacy policy.

11. Right to information

You have the unrestricted right to free information about your data stored by us as well as the right to delete or block inadmissible data or the right to correct incorrect data. Upon request, we will also be happy to inform you in writing whether and which personal data we have stored about you. As far as possible, we will take appropriate measures to update or correct your data stored with us at short notice. In these cases, please contact our hotel management directly.

12. Access data/server log files

The provider (or his web space provider) collects data on every access to the offer (so-called server log files). The access data includes: Name of the website accessed, file, date and time of access, amount of data transferred, notification of successful access, browser type and version, the user's operating system, referrer URL (the previously visited page), IP address and the requesting provider.

The provider uses the log data only for statistical evaluations for the purpose of the operation, security and optimisation of the offer. However, the provider reserves the right to subsequently check the log data if there is a justified suspicion of unlawful use due to concrete indications.

13. Use of script libraries (Google Webfonts)

In order to display our content correctly and in a graphically appealing manner across browsers, we use script libraries and font libraries such as Google Webfonts ( on this website. Google Web Fonts are transferred to your browser's cache to avoid multiple loading. If the browser does not support Google Web Fonts or prevents access, content is displayed in a standard font.

Calling up script libraries or font libraries automatically triggers a connection to the operator of the library. It is theoretically possible - although it is currently unclear whether and, if so, for what purposes - that the operators of such libraries collect data.

The privacy policy of the library operator Google can be found here:

14. Use of Google Maps

This website uses Google Maps API to visually display geographical information. When using Google Maps, Google also collects, processes and uses data about visitors' use of the map functions. You can find more information about data processing by Google in the Google privacy policy. There you can also change your personal privacy settings in the Privacy Centre.

Detailed instructions on managing your own data in connection with Google products can be found here.

15. Use of Matomo

This website uses Matomo (formerly Piwik), an open source software for statistical analysis of visitor access. Matomo uses cookies, which are text files placed on your computer, to help the website analyse how users use the site.

The information generated by the cookie about your use of the website is recorded on a server in Germany.

The IP address is anonymised immediately after processing and before it is stored. You have the option of preventing the installation of cookies by changing the settings of your browser software. We inform you that with the corresponding setting, not all functions of this website may be available.